Hearth for organizations
Practice for your
whole team.
Your coordinators rehearse hard conversations in the app, or by calling a phone number. You see how the team is doing on one dashboard.
Team score
84%
Practice calls
13
Reached their goal
3 of 6
Calls by day
Sample data. The organization and the people are made up.
- A practice phone line
- Call a number and practice. No app needed.
- Role plays for your team
- Written with your leaders, for your calls.
- A team dashboard
- Scores and progress, in one place.
No app needed. Just a phone number.
Your organization gets its own practice line. Coordinators call it whenever they have a few minutes, and you see every call on your side.
- Call your team's numberFrom a desk phone or a mobile. There is nothing to install.
- Practice out loudA simulated family member picks up, and the conversation starts.
- See it on the dashboardAfter the call, the score and the recording appear on your team dashboard.
Phone call
Hearth practice line
(•••) •••-••••
In call · 1:24
Linda is speaking
Make practice a weekly habit
Set a goal for the team, such as 3 calls a week. People practice when it suits them: at a desk, between cases, or on the way in.
Weekly practice
One goal for the team, met a call at a time
Team goal, this week
13 of 18 calls
- Emily R.3 of 3
- Daniel K.3 of 3
- Sarah M.3 of 3
- Tom W.2 of 3
On the go
A few minutes is enough, wherever they are
Sarah's week
Three calls, 19 minutes in all
- Mon, 8:10Explaining tissue donationPhone line · 5 min
- Wed, 12:40Religious concernsApp, by voice · 6 min
- Fri, 16:55Family disagreementPhone line · 8 min
Role plays written for your team
The ready-made conversations are a start. Your leaders work with our team to add the ones your coordinators need, and the app can carry your name and colours.
- Tell us what your team finds hardYour leaders describe the calls that go wrong, the situations you see most, and the words you want your coordinators to use.
- We write the role plays with youTogether with your leaders, our team builds the people, the briefs, and what a good call sounds like.
- Your team practices themThe new conversations are added to your team's library, ready to practice.
White label
The same app, under your name and colours
Scorecard
A family asks for more time
88%
Overall score
DoneScorecard
A family asks for more time
88%
Overall score
DoneSee how your team is doing
Calls made in the app and by phone land in one place, so leaders can see who is practicing and how it is going. The people and numbers below are sample data.
Team scorecard
One score for the whole team
84%
Team score
Up 4 points on last week.
Skills
Where the team is strong, and where to coach
Acknowledging the loss
92%
Showing empathy
88%
Asking about donation
78%
Explaining in plain words
71%
Recent calls
The latest calls, each with its score
Grief and anger
Emily R. · Phone line
Family disagreement
Sarah M. · App, by voice
Religious concerns
Daniel K. · Phone line
Asking again after a no
Tom W. · App, by chat
People
Who is practicing, and how each person is getting on
| Coordinator | CallsCalls this week | Weekly goal | Score | Since last week |
|---|---|---|---|---|
| Emily R. | 4 | Reached | 91% | Up6 pts |
| Daniel K. | 3 | Reached | 88% | Up2 pts |
| Sarah M. | 3 | Reached | 84% | Up9 pts |
| Tom W. | 2 | 2 of 3 | 79% | Down1 pts |
| Megan B. | 1 | 1 of 3 | 76% | Up4 pts |
| Jake H. | 0 | 0 of 3 | None yet |
From the phone line
Calls made by phone show up here too
Grief and anger
Emily R. · Phone line · 6 min
A secure place for your team to practice
Practice should be safe for the people doing it and for the organization behind them. Tell us what your organization needs.
A private environment, on request
If your organization requires it, we set up a separate, secure environment for your team alone.
Your results stay with you
Your team's scores and recordings are for your organization. Other organizations never see them.
Nobody on the call is real
Every family member is simulated, in the app and on the phone line. Nobody needs to share real details to practice.
Which Hearth fits?
One coordinator can use Hearth alone. A team gets more: its own phone line, its own role plays, and a view of how everyone is doing.
For individuals
Practice on your own
- Practice in the app, by voice or chat
- Eight ready-made conversations
- A scorecard and recording after each one
- Your own weekly goal and streak
For organizations
Practice as a team
- The app for every coordinator on the team
- A practice phone line, with no app needed
- Role plays written with your leaders
- Your name and colours on the app
- A team dashboard for the people who lead
- A secure, private environment on request
Talk to us about your team
Every organization practices a little differently. Tell us about yours, and we will show you how Hearth can fit.
- Send us a few details about your team.
- We reply by email to set up a call.
- Together we work out the role plays, the phone line, and the setup you need.